Penelope Madrid Doll, 33 cm, Vinyl Body, Blonde Hair with Pink Knitted Dress and Navy Blue Fur Jacket 857 Guca

You can choose between delivery by courier (Fan Courier, Cargus, SameDay) and delivery to EasyBox (10 lei), or free pickup from AnneBebe, Camera Bebelusului or Annelino stores in Bucharest.

After your order is confirmed by our team, you can pick up your products from our store & showroom within 24 hours. You will be able to check the material, size and add products that are not listed online.

Yes, we offer EasyBox Sameday delivery for only 10 lei. It is a convenient option, available 24/7, ideal for busy parents.

You will be contacted by phone, text message, or email by your specialized AnneBebe consultant for confirmation, availability, and to arrange delivery or pickup.

Delivery by courier is made within 1–5 business days after checking the products and confirming the order. Orders placed on Friday after 2:00 PM are delivered starting Tuesday.

Couriers deliver Monday through Friday, between 9:00 a.m. and 4:00 p.m. In some cases, deliveries can be made during specific time slots upon request.

Please check the integrity of the package before signing. If you notice any damage, refuse the package and notify us by phone. Subsequent complaints cannot be resolved without additional costs.

Starting from 10 lei, the cost varies depending on the weight of the package and the delivery area. Returning products by courier costs from 20 lei.

Yes, we deliver to the European Union. The cost and method of transportation are determined individually, after placing the order.

Products are packaged in shockproof bags or boxes. Gift wrapping is available upon request.

Delivery to EU countries takes between 3 and 7 business days, depending on the destination. This deadline is only valid after the order has been paid in full.

A pre-order product is either made in AnneBebe's workshops (including personalized embroidery products), or is an item that is made to order or is brought especially for you from Italy or Ukraine. These products have an extended delivery time, ranging from 5 to 30 business days - the estimated time is displayed on each product page.

For online orders with embroidery customization or pre-order items, a 25–30% deposit will be paid after order confirmation, via an online payment link or bank transfer.

Yes, if it has not been processed. Contact us as soon as possible by phone 0728 079 254 / 0736 630 071 or email online@annebebe.ro

We collaborate with Fan Courier, Cargus and Sameday for fast and safe delivery.

You can pay by card online (via MobilPay/Shopify Payments), cash on delivery, or by bank transfer for special or international orders.

Yes. Card details are processed securely, without being stored by AnneBebe. We accept VISA, Mastercard, Maestro. Transactions are processed in lei at the exchange rate of the issuing bank.

Yes. Check the "Legal entity" option on the checkout page and enter the correct tax details. The invoice will be issued automatically.

Yes. We accept cash and card (POS) at all AnneBebe, Camera Bebelusului and Annelino locations.

No. We do not charge additional fees. All payments are processed entirely through the secure MobilPay or Shopify Payments system.

We do not have our own installment system, but you can use credit cards that allow payment in installments through the issuing bank.

Yes. We issue invoices in lei or euros. A 25–30% deposit is required for personalized or pre-order orders.

RO40BACX0000001189539018 (LEI), RO14BACX0000001189539001 (EURO) – Unicredit Bank. Swift: BACXROBU.

The invoice is issued at the time of order processing and is sent by email (upon request) or included in the package.

Contact us as soon as possible. If the invoice has not been issued, we can update your billing information without any problems.

Yes. Payments are processed securely through MobilPay or Shopify Payments, with full encryption.

You can return products within 14 calendar days of delivery, if they are not personalized or used. The returned product must be in the same condition in which it was delivered with all accessories and all labels attached.

Personalized products (e.g. name embroidery) are not returnable according to OUG 34/2014. Sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer are exempt from the right of withdrawal, according to Emergency Ordinance no. 34/2014. The products that fall into this category are Underwear, Leggings, Tights, Socks, Mattresses, Bed Protectors, Bed Linen, Towels, Cloths, Textile Diapers, Sanitary Napkins, Bodysuits, Maternity Sets and all their derivatives, in order to ensure the safety and hygiene of the products sold, avoiding the risk of contamination of items intended for babies.

The cost of the return is borne by the customer, except in cases of defective or incorrectly sent product.

The refund is made within a maximum of 14 working days from receipt of the return.

Yes, while stocks last. Contact us to check availability and reserve the desired product.

You can complete the return form online here: AnneBebe Return Form . After completing it, you will receive confirmation by email.

You can return the product by courier (minimum cost 20 lei) or free of charge in any AnneBebe store. For returns by courier, you will receive instructions after completing the form.

If the product is damaged or worn, the package will be sent back to the customer and the money will be refunded.

No, personalized or custom-made products cannot be returned according to the legislation in force (Ord.130/2000, art. 10, letter c).

The full return policy is available here: AnneBebe Return Policy .

Refuse the package and contact us immediately by phone or email. We will send a new product or refund the amount paid.

The refund is made to the same card with which the payment was made, within 2–14 business days, depending on the issuing bank.

You can contact us with your full name and order date – we will help you check the situation in our system.

Yes, you can only return certain products from an order, subject to the return conditions.

Yes, with proof of order (receipt, invoice) and within the legal return period. The refund will be made to the account of the person who made the payment.

Yes, but please send us a complete email to comenzi@annebebe.ro with the order details, the product and the reason for the return, as well as the IBAN account and the desired return method.

Yes, each product has a size guide displayed directly on the product page. Please consult it before placing your order.

You can access the full guide here: AnneBebe Size Guide .

Yes, sizes may vary depending on the brand. We recommend consulting the size guide specific to each product.

Yes, you can go to AnneBebe stores to see and try the product. Check its availability in the "AnneBebe Stores" section on the product page.

We use natural and organic cotton, muslin, linen, merino wool and other certified materials that are friendly to baby's skin.

Yes, the materials used are carefully chosen for babies' sensitive skin and are hypoallergenic.

We recommend that you consult our article with tips here: How to choose the right size .

We have products for: newborns (0–3 months), babies (3–24 months), children (2–14 years).

You can find casual items, elegant clothes, baptism and ceremony outfits, accessories, toys, gifts and much more for girls and boys.

Top brands: AnneBebe, Mayoral, Guess, Abel & Lula, Andywawa, iDo, Minibanda, Mell Sweet Baby, Kitikate Organic, Sarabanda and others.

Most do, but on the product page we indicate whether a model is smaller or larger than the standard.

On each product page you have the "AnneBebe Stores - Check Stock" button to see where it is available.

Yes, many items are made in our own workshop in Bucharest, Romania, with carefully selected materials.

Yes, we offer complete outfits, baptism dresses and ceremony costumes, candles, accessories, and personalized baptism boxes.

Of course! We have special collections for baptisms, birthdays, parties and other important events in the first years of a child's life.

Yes, your data is protected under GDPR and is processed only for legitimate purposes. We use appropriate technical and organizational measures to ensure data security.

We collect data such as: name, surname, delivery/billing address, email, phone number, IP, browsing behavior – all for the purpose of processing orders and improving services.

The data is used for: delivering orders, invoicing, contacting customers, sending commercial information if you have consented, analyzing site traffic and personalizing the experience.

Yes, we use essential, analytical and marketing cookies. For details, see our cookie policy .

Yes. You can request the deletion of your personal data at any time by sending an email to comenzi@annebebe.ro. We will process your request according to the legal deadlines.

Yes. After logging in, you have access to the "My Account" section where you can edit your information. For additional changes, you can contact us.

The data is hosted on secure servers in the European Economic Area, in accordance with GDPR requirements.

We do not sell your data. We only share it with trusted partners (e.g. couriers, payment processors) who are legally obligated to keep it safe.

Data may be temporarily retained for analysis or to send you a reminder, but you will not receive promotional messages without consent.

Yes, but only if you have voluntarily subscribed to the newsletter. You can unsubscribe at any time from the link included in our emails.

Send a request to comenzi@annebebe.ro and you will receive a detailed report with all the data collected and processed about you.

AnneBebe.ro is protected by an SSL certificate (https), which ensures the encryption of data transmitted between your device and our server.

It is your clear and informed consent to the processing of your data or the receipt of commercial communications. This can be withdrawn at any time.

The account is deactivated and the data is automatically deleted after the legal retention period, if there are no ongoing legal obligations.

You can consult it in full here: AnneBebe Privacy Policy .

By email at online@annebebe.ro , phone 0728 079 254 / 0736 630 071 Monday - Friday: 09:30-17:30 or in physical stores.

Hours are listed on the "Stores" page and vary by location. Most are open Monday–Sunday.

Online only during the week. In stores, yes – Saturday and Sunday, depending on location.

Of course. Our colleagues offer dedicated advice on choosing the most suitable gift.

You can find us in Bucharest – Băneasa Shopping City, Sun Plaza, Unirea Shopping Center, Annelino Băneasa.

You can send us a message directly from the contact form, on WhatsApp or on Instagram/Facebook.

Yes, store colleagues can provide you with product details, availability, or personalized recommendations.

Yes, 0728 079 254 / 0736 630 071 Monday - Friday: 09:30-17:30. Special orders can be placed after confirmation by email or phone, with an advance payment.

The AnneBebe Customer Support team responds within 24–48 business hours.

Of course. We welcome them at online@annebebe.ro . Your feedback helps us improve our services.

During busy periods (Black Friday, holidays), there may be slight delays. We apologize and will be back as soon as possible.

Yes, if you requested telephone counseling. Mention the option in the contact form or your message.

Yes, our consultants are always ready to help you on site. You can come directly to any of the AnneBebe stores.

We offer personalized support for large volume or corporate orders, including gifts, packages, and customizations. Write to us!

Yes, for collaborations, write to us at marketing@artconfex.ro or use the form on the Contact page.

AnneBebe stores are located in Bucharest, in the following locations:
• Baneasa Shopping City – contact: 0723 163 143, baneasa@annebebe.ro
• Sun Plaza – contact: 0728 070 907 sunplaza@annebebe.ro
• Unirea Shopping Center – contact: 0728 079 254 / 0728 093 833, unirea@annebebe.ro
• Annelino Baneasa – contact: 0724 110 022, annelino@annebebe.ro

Yes, online order pickup is free in any of the AnneBebe stores selected at the time of order.

In the stores you can find both casual & elegant clothing collections and accessories, as well as baptism products, toys and gift ideas.

Yes. You can check availability in stores using the "Check stock in store" function available on each product page.

Yes, each store has specialized advisors who can help you choose the right products for your needs or for a gift.

No, you can visit the store anytime during business hours without an appointment.

Yes, all stores accept card payments (including contactless).

Hours are typically Monday–Sunday 10:00–21:00. May vary by location. Check the "Stores" page for details.

Yes, you can request product customization through embroidery directly in the store or with subsequent pickup after ordering.

Yes. If you placed an order online, you can return it free of charge to any AnneBebe physical store, by first completing the online return form.

We sometimes offer special promotions only available in physical stores. Ask directly at the location for up-to-date details.

Stores have a wide selection, but not always the entire collection online. We recommend checking the stock in store for the desired product.

Yes, all stores are located in shopping centers with free or paid parking.

The consultant can recommend an alternative or you can place an order directly from the store, with home delivery or later pickup.

Of course, we offer gift wrapping at all our physical locations. You can choose bags, greeting cards or themed boxes.

Click on the user icon in the main menu and fill out the registration form.

No, but an account gives you benefits such as order history, tracking, and saving delivery data.

Yes. You can see the order status and AWB in your account, "My Orders" section.

Yes. You can update your address, phone number, or password in the "My Details" section.

Use the "Forgot your password" option on the login page. You will receive a reset email.

Yes. You can manage multiple addresses in your account and select them for each order.

Yes, you can save billing details for individuals or businesses in your account.

Yes. In your account you have access to the complete list of orders placed and the details for each order.

Yes. You can access an order from your history and easily reactivate or replicate it.

Yes. You can request deletion of your account by sending an email to online@annebebe.ro with the subject "Account deletion".

Yes. You receive notifications for order confirmations, deliveries, discounts, and other useful information.

Yes, from the "My Data" section you can set a new password anytime you want.

Yes. You can benefit from special offers, personalized promotions and priority access to new collections.

You can request to cancel an order from your account if it has not yet been processed. We recommend contacting the AnneBebe team quickly.

Currently the account is only valid for online orders. For in-store purchases, please keep the receipt for any future requests.